At Ringer’s Roller Rink, we understand that unexpected events may arise, and we’re committed to making your experience as smooth as possible. While we generally operate on a rescheduling basis, we do offer refunds in some exceptional circumstances.  These terms apply only to skate parties during public session.  They do not apply to private facility buyouts.

Rescheduling Notice:

• If you need to reschedule your birthday party, please contact us at least 7 days before your scheduled event.

Special Exceptions for Full Refunds:

• Health or Emergency Situations: In cases of severe illness, family emergencies, or other extenuating circumstances, a full refund may be issued upon review of your situation.

Weather:

• As an outdoor skating venue, we closely monitor weather conditions to prioritize the safety of our guests. While we strive to keep the rink open, we will never operate during unsafe conditions. Examples of unsafe conditions are lightning, any precipitation more than a very light or patchy drizzle, and high winds that can blow over fixtures on the property.
  • In these cases, we will offer you the option to reschedule your party or provide a full refund if rescheduling is not possible.

No-Show Policy:

• If you do not show up for your party without prior notice, it will be considered a no-show, and you will not be eligible for rescheduling or a refund. The full party fee will still apply.

Party Modifications:

• If you need to modify any details about your party (e.g., number of guests, time), please notify us at least 72
  hours before the event. We will do our best to accommodate changes based on availability.

Agreement:
By booking a birthday party at Ringers Roller Rink, you acknowledge and agree to the terms of this cancellation policy.